Our experiences during the "Get Online @ Home" project have given us a valuable insight into the reasoning behind people not wanting to get online. Putting aside financial difficulties, computers are confusing machines.
If you haven't grown up with computers, you might not even be familiar with the word "PC", let alone RAM and GHz nonsense. It has been a great experience for us, having to have to take a step back, and help people understand computers from the very first step- And how they can benefit personally and professionally from owning one.
Although we do all we can, only so much can be explained over the phone, this is why we are providing this Computer Buying Guide, which we hope you will pass onto your customers, friends, family, and anyone else considering buying a refurbished computer.
If
you're interested in purchasing a refurbished computer,
it's important to be an educated consumer.
Below
are some key questions to ask to make sure you are getting a reliable machine with legitimate software:
• What are the full specifications and
capabilities of this computer?
Is it a name brand?
• Where did the PC come from? Has it been
upgraded with any new
or used parts? Has it been tested for electrical safety?
• Does the PC have a warranty and, if so,
what does the warranty cover?
• What is your return policy?
• Does the PC include genuine operating
system and software?
• Where can I get support?
• Do you offer end-of-life take back and, if
so, is there a charge?
• Do you offer workstations networked to a
server?
• How fast is your customer response time?
• Are you a member of the Microsoft® Refurbisher program?
I hope that you will find this guide useful. If you should need any further help on this topic, or would like to source refurbished computers, I will be delighted to hear from you.
Jennifer
Jen@pcxuk.com
www.pcxuk.com
Our experiences during the "Get Online @ Home" project have given us a valuable insight into the reasoning behind people not wanting to get online. Putting aside financial difficulties, computers are confusing machines.
If you haven't grown up with computers, you might not even be familiar with the word "PC", let alone RAM and GHz nonsense. It has been a great experience for us, having to have to take a step back, and help people understand computers from the very first step- And how they can benefit personally and professionally from owning one.
Although we do all we can, only so much can be explained over the phone, this is why we are providing this Computer Buying Guide, which we hope you will pass onto your customers, friends, family, and anyone else considering buying a refurbished computer.
If
you're interested in purchasing a refurbished computer,
it's important to be an educated consumer.
Below
are some key questions to ask to make sure you are getting a reliable machine with legitimate software:
• What are the full specifications and
capabilities of this computer?
Is it a name brand?
• Where did the PC come from? Has it been
upgraded with any new
or used parts? Has it been tested for electrical safety?
• Does the PC have a warranty and, if so,
what does the warranty cover?
• What is your return policy?
• Does the PC include genuine operating
system and software?
• Where can I get support?
• Do you offer end-of-life take back and, if
so, is there a charge?
• Do you offer workstations networked to a
server?
• How fast is your customer response time?
• Are you a member of the Microsoft® Refurbisher program?
I hope that you will find this guide useful. If you should need any further help on this topic, or would like to source refurbished computers, I will be delighted to hear from you.
Jennifer
Jen@pcxuk.com
www.pcxuk.com
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